Airporter is committed to providing exceptional guest service
for our customers with disabilities, including those who use wheelchairs.
are therefore committed to the following principles:
Customers with disabilities are entitled to the full and equal
enjoyment of the transportation services provided by Alpha-Trans
2. Customers with disabilities will be provided service in the
most integrated setting appropriate to the needs of the individual
and that is equivalent to the service provided to customers without
disabilities particularly with respect to response time and reliability.
3. Alpha-Trans Airporter does not discriminate against individuals
with disabilities in its reservations policy. All customers are
required to make reservations for transportation into airports.
For transportation out from airports, reservations may be made
but are not required. As to in-bound reservations made at least
24 hours in advance for a specific pick-up time, SuperShuttle
will make its best efforts to fulfill such reservations within
15 minutes of the requested pick- up time.
requiring the use of accessible transportation are also encouraged,
but not required, to make reservations for outbound trips at least
24 hours in advance and to specify the need for accessible transportation.
As to such reservations and except for certain outlying areas,
Alpha-Trans Airporter will use its best efforts to fulfill such
reservations within 30 minutes of the requested pick-up time.
All potential customers inquiring into transportation services
with Alpha-Trans Airporter, whether by telephone or through the
Internet, will be informed by pre-recorded message of the existence
of accessible transportation. All advertisements, including any
Alpha-Trans Airporter information that is or may be available
through the Internet, will indicate the availability of accessible
5. All Alpha-Trans Airporter drivers will be trained in the use
of securement systems, ramps, and lifts and will be available
to assist customers with disabilities, as requested, in entering
and exiting accessible vehicles.